Eloquii Review [Apr,2026]: Pros, Cons & Real Use Cases for SMBs

Numerous reviewers report significant issues with Eloquii's shipping and delivery processes. Common complaints include delayed shipments, lack of communication regarding delays, incorrect addresses, and packages being lost or delivered to the wrong location. One reviewer stated, "Shipping delay. Placed an order before 2pm like site requested. Paid $33 for expedited shipping. That was 3/6. It's 3/10. Still haven't received my order. Terrible"

Many customers express dissatisfaction with Eloquii's customer service, describing it as unhelpful, unresponsive, and sometimes deceptive. Reviewers report difficulty contacting customer service representatives, long wait times, and unresolved issues. Some reviewers accuse customer service of lying or providing inaccurate information. One reviewer said, "Customer service is horrible. They lie snd then transfer you to air."

Several reviewers note a decline in the quality of Eloquii's clothing, particularly after the acquisition by FullBeauty Brands. Complaints include thin or cheap materials, poor construction, inconsistent sizing, and unflattering designs. Some reviewers also mention unpleasant odors, such as cigarettes or formaldehyde. One reviewer stated, "The quality of the $65.00 dress I ordered for my daughter was terrible. There were loose threads everywhere and it was essentially see through."

A significant number of reviewers report problems with Eloquii's return and refund process. Common issues include long processing times, unexpected return fees, and difficulty obtaining refunds for returned items. Some reviewers claim that Eloquii does not honor its refund policy or attempts to keep customers' money. One reviewer said, "I returned items for refund. The returned items were received by Eloquii on 1/20/2026. My refund was due to be processed not later than 2/9/2026...They do not honor their refund policy and try to keep your money!"

Several reviewers mention inconsistencies in Eloquii's sizing, making it difficult to find clothes that fit properly. Some reviewers find that items run too large or too small, while others report that certain areas, such as the arms or shoulders, are disproportionately sized. One reviewer said, "Sizing Needs Work!: The customer service could be better as it pertains to tracking info...Additionally, and the biggest issue, their sizing for plus-sized clothing is questionable."

Some reviewers express frustration with changes to Eloquii's rewards program, including the unexpected loss of accumulated rewards points. This has led to disappointment and a sense of betrayal among loyal customers. One reviewer stated, "They switched over to a new rewards program this summer without providing notice. I had $90 in rewards and after the unexpected switch...all of it was gone."